⌂ smartstreambox.com 📄 Paper guideEspañol Call Randy

Let’s set up your box together.

We show you one step at a time, with a picture of your TV screen. Take your time. When a step is done, tap the big button “Done. Next step” at the bottom of this page.

Before you start, check these

  • Not sure where the cables go?See each opening of your box up close, in 3D. Optional · about 1 minute

Prefer paper? Print this guide (8 pages).

Before step 1

Meet your remote

For the whole setup, you only need these 5 buttons. Look at them on your gold remote.

1 2 3 4 5
  • 1The arrows ▲▼◀▶Move on the screen.
  • 2OK, in the middleMeans “yes, this one.”
  • 3Back ↩Oops? Go back one screen.
  • 4Home ⌂Go to the main screen.
  • 5VOL −Sound down. You need it right away, in step 1.
iHow to press a button: press it once, gently, and let go. Then wait a second: the TV needs a moment to move. Nothing happens? Press once more. Only in step 1 will you hold 2 buttons together.

No problem. Check that the 2 batteries are in the remote, the flat side on the spring.

Still stuck? Randy will help you on the phone.

📞 Call Randy · (607) 343-3537
1

Connect the remote to the box

Turn on the TV and the box. This screen appears by itself.

📺 Look at your TV

You see this? Good!

🎮 On your remote

Press these 2 buttons
AT THE SAME TIME

+ OK VOL −

OK + VOL −

  1. Put your thumb on OK and another finger on VOL −.
  2. Press both buttons together, at the same time. Keep holding them.
  3. Let go when this screen goes away by itself. Your remote is connected!
iNot one, then the other. Both buttons must be down at the same time.

No problem. Hold the remote close to the box and press OK + VOL − again, both together, and keep holding.

Check the 2 batteries too. Still stuck? Randy will help you on the phone.

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2

Open Settings (the gear)

📺 Look at your TV

The gear = Settings

The gear is at the top of the main screen, next to the clock. It turns white when you are on it.

🎮 On your remote

▲ up · ▶ right · OK

  1. Press ▲ a few times, until you are at the top of the screen.
  2. Press ▶ until the gear turns white.
  3. Press OK. A blue menu opens on the right.

✅ You will see this:

No problem. Press ⌂ Home once to come back to the main screen, then start this step again.

Still stuck? Randy will help you on the phone.

📞 Call Randy · (607) 343-3537

Is your TV box plugged into your internet box with an internet cable? Then you are already connected. Skip to the last step ▶

3

Choose “Network & Internet”

📺 Look at your TV

Press OK here

🎮 On your remote

▼ down · OK

  1. Press ▼ until Network & Internet is light blue, like in the picture.
  2. Press OK.
iIt says “No network connected”? That is normal. We fix it now.

No blue menu? Go back to step 2: tap ◀ Previous at the bottom of this page, then follow it again.

Still stuck? Randy will help you on the phone.

📞 Call Randy · (607) 343-3537
4

Pick your Wi-Fi

📺 Look at your TV

Your Wi-Fi (your own name) Wi-Fi is on (blue)

🎮 On your remote

▼ down · OK

  1. Find your Wi-Fi name in the list. It is the name on the sticker of your internet box.
  2. Press ▼ to go on it, then press OK.
iThe other names belong to your neighbors. Skip them.

Can’t find your Wi-Fi name? No problem. Try these, one at a time:

  1. Look at the sticker on your internet box. Your Wi-Fi name is written there. Find the same name in the list.
  2. The list can be long. Press ▼ again and again to see more names. Also look for “See all” and press OK.
  3. Wait one minute. The list changes by itself.
  4. If you can, move the TV box closer to your internet box.
  5. Turn your internet box off and on: unplug it, count to 30, plug it back in. Wait 2 or 3 minutes, until its lights calm down. Then look at the list again.
  6. Still nothing? Randy will help you on the phone.
📞 Call Randy · (607) 343-3537
5

Type your Wi-Fi password

📺 Look at your TV

1 Your password shows here 2 3 4

🎮 On your remote

  1. A keyboard opens. Use the arrows ▲▼◀▶ to go to a letter, then press OK. The letter shows in box 1.
  2. Do it again for each letter (2), slowly. Need letters instead of numbers? Go to ABC (3) and press OK.
  3. When the password is all typed, go to the green check ✓ (4) at the bottom right and press OK. Wait a few seconds.
iCapital letters count! “A” and “a” are not the same. Copy the password exactly like on the sticker.

Made a mistake? The ⌫ key on the screen keyboard erases one letter.

“Wrong password”? Look at the sticker again, letter by letter, and type it once more.

Still stuck? Randy will help you on the phone.

📞 Call Randy · (607) 343-3537
✓

You did it!

📺 Look at your TV

“Connected” ✓

🎮 On your remote

⌂ Home

  1. Under your Wi-Fi name, you read “Connected.” Your box is on the internet.
  2. Press ⌂ Home to go to the main screen.
  3. To watch something: on the main screen, choose an app in the list. Move to it with the arrows, then press OK. Enjoy your shows!
✓You only do this one time. Next time, just turn on the TV. The box remembers your remote and your Wi-Fi.
▢Black bars on the sides of your TV? Here’s the 1-minute fix ▶

It says “Wrong password”, or nothing? Tap ◀ Previous at the bottom of this page and type the password again, letter by letter.

Still stuck? Randy will help you on the phone.

📞 Call Randy · (607) 343-3537

Any question? Call or text Randy:

(607) 343-3537

Well done!

Your TV box is ready.

Next time, just turn on the TV. Enjoy your shows!

Go to smartstreambox.com ▶📞 Call Randy · (607) 343-3537